Terms of service

Terms of Service

Welcome to Smile Factory Balloons! These Terms of Service outline the rules and regulations for using our website and services. By placing an order or using our services, you agree to the terms below.

 1. Service Overview

Smile Factory Balloons specializes in creating custom balloon bouquets, arrangements, and event décor. All products are designed per customer request and are subject to availability.

 2. Orders & Customization

  • Orders must be placed with sufficient notice before the requested delivery or event date.

  • Custom colors, names, themes, and messages should be provided accurately when placing the order.

  • Once confirmed, orders may only be modified or canceled according to our Refund Policy.

 3. Pricing & Payments

  • All prices are listed in USD and are subject to change without prior notice.

  • Full payment is required to confirm your order.

  • We accept payments via [accepted payment methods on your site].

 4. Delivery & Installations

  • Deliveries are made based on the date and time agreed upon during booking.

  • It is the customer’s responsibility to ensure someone is available to receive the delivery.

  • Outdoor installations may be impacted by weather conditions. We are not responsible for any damage to balloon arrangements due to weather, pets, or other environmental factors after setup.

 5. Cancellations & Refunds

Please refer to our Refund Policy for details on order cancellations, refunds, and changes.

 6. Use of Photos

By using our services, you grant Smile Factory Balloons permission to photograph your arrangements for marketing and promotional purposes (social media, website, etc.) unless otherwise requested in writing.

 7. Liability

Smile Factory Balloons is not liable for any injury, property damage, or loss resulting from the misuse of our products after delivery or installation.

 8. Privacy

Your personal information is handled in accordance with our Privacy Policy and is never shared with third parties without consent.

 9. Changes to Terms

Smile Factory Balloons reserves the right to modify these Terms of Service at any time. Changes will be posted on this page and take immediate effect.

For questions or concerns about these terms:
📧 Email: [smilefactoryballoons.us@gmail.com]
📞 Call/Text: [1 (786) 346-2651]

Thank you for trusting Smile Factory Balloons to celebrate your special moments! 🎉🎈